Satisfied Clients
Organisations who genuinely understand their clients can benefit from profitable, long-term relationships built on knowledge, trust and close interaction.
Carolyn Roberson Consulting has particular expertise in working with businesses to create successful, profitable, long term client relationships by:
- Reviewing the client base and identifying key clients for retention and development
- Reviewing current client and key Account Relationship Management processes, roles, results
- Recommending and designing Client Feedback/Satisfaction Programmes
- Conducting independent Client Feedback/Satisfaction visits
- Providing reports, findings and recommendations from client visits, feedback and satisfaction
- Conducting and reporting on non-financial client due diligence as part of merger, acquisition and lateral hire strategies
- Reviewing and recommending roles and responsibilities for professionals entrusted with Key Client/Account Relationships
- Designing and delivering skills training and one-to-one coaching for key Client/Account managers
- Advising on follow-through from client feedback; supporting future account planning.
You are welcome to download a copy of our recent article to help you keep profitable, long term client relationships which can be found under 'Articles and Publications'....or contact us by email to request a copy.
"Carolyn's uniquely structured yet purposeful and human approach to CRM brings positive outcomes for clients and provider, strengthening the relationship by giving transparence to the issues, positive and negative, which are part of any client-adviser relationship. As a result, organisations have been able to accentuate the positive and eliminate the negative in a robust yet sensitive way."
