Privacy Policy
We ask that you read this privacy notice carefully as it contains important information on who we are, how and why we collect, store, use and share personal information, your rights in relation to your personal information and on how to contact us and supervisory authorities in the event you have a complaint.
WHO WE ARE
CRC Consultancy (UK) Ltd collects, uses and is responsible for certain personal information about you. When we do so we are regulated under the General Data Protection Regulation which applies across the European Union (including in the United Kingdom) and we are responsible as ‘controller’ of that personal information for the purposes of those laws.
THE PERSONAL INFORMATION WE COLLECT AND USE
Information collected by us
In the course of providing our consultancy services to you, we collect the following personal information when you provide it to us:
- name, address, telephone number, email, financial details to enable payments
- information relating to services we are providing
- dates of professional qualifications, posts and titles held
Information collected from other sources
We also obtain personal information from other sources as follows:
- law society website, professional regulators
- publicly accessible sources such as Companies House, other websites, credit reference agencies
- via our website
How we use your personal information
We use your personal information to:
- provide consultancy services to you
- other processing necessary to comply with legal obligations
- operational reasons such as improving efficiency or training
- updating and enhancing client records
Who we share your personal information with
We may share personal data with:
- extended service suppliers that we use to make our business more efficient, such as website hosts, IT support, document printing, accountants or shredding providers
- updating and enhancing client records
We only allow our service providers to handle your personal data if we are satisfied that they take appropriate measures to protect your personal data.
We will share personal information with law enforcement or other authorities if required by applicable law.
We will not share your personal information with any other third party.
How long your personal information will be kept
We will hold personal data for the period we are required to hold this information as required by tax law or a statute of limitations.
Reasons we can collect and use your personal information
We rely on performance of a contract and legitimate interests as the lawful basis on which we collect and use your personal data. Our legitimate interests are providing you with an efficient service.
TRANSFER OF YOUR INFORMATION OUT OF THE EEA
We may transfer your personal information to the following which are located outside the European Economic Area (EEA) as follows:
- USA – we use Dropbox to retain files.
YOUR RIGHTS
Under the General Data Protection Regulation you have a number of important rights free of charge. In summary, those include rights to:
- fair processing of information and transparency over how we use your use personal information
- access to your personal information and to certain other supplementary information that this Privacy Notice is already designed to address
- require us to correct any mistakes in your information which we hold
- require the erasure of personal information concerning you in certain situations
- receive the personal information concerning you which you have provided to us, in a structured, commonly used and machine-readable format and have the right to transmit those data to a third party in certain situations
- object at any time to processing of personal information concerning you for direct marketing (although we do not use personal data for direct marketing)
- object to decisions being taken by automated means which produce legal effects concerning you or similarly significantly affect you
- object in certain other situations to our continued processing of your personal information
- otherwise restrict our processing of your personal information in certain circumstances
If you would like to exercise any of those rights, please:
- email or write to us at carolyn@carolynrobersonconsulting.co.uk or write to CRC Consultancy (UK) Ltd at our registered office: Windsor House, Bayshill Road, Cheltenham, Gloucestershire, GL50 3AT
- let us have enough information to identify you;
- let us have proof of your identity and address (a copy of your driving licence or passport and a recent utility or credit card bill); and
- let us know the information to which your request relates.
KEEPING YOUR PERSONAL INFORMATION SECURE
We have appropriate security measures in place to prevent personal information from being accidentally lost, or used or accessed in an unauthorised way. We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.
We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.
HOW TO COMPLAIN
We hope that can resolve any query or concern you raise about our use of your information.
The General Data Protection Regulation also gives you right to lodge a complaint with a supervisory authority, in particular in the European Union (or European Economic Area) state where you work, normally live or where any alleged infringement of data protection laws occurred. The supervisory authority in the UK is the Information Commissioner who may be contacted at https://ico.org.uk/concerns/ or telephone: 0303 123 1113.
CHANGES TO THIS PRIVACY NOTICE
This privacy notice was published in May 2018. We may change this privacy notice from time to time. Please check the website for the most up to date version, as we will not be under any duty to tell you of any changes to our privacy policy while we carry out work for you.
HOW TO CONTACT US
Please contact us if you have any questions about this privacy notice or the information we hold about you.
If you wish to contact us, please send an email to carolyn@carolynrobersonconsulting.co.uk or write to our registered office: CRC Consultancy (UK) Ltd, Windsor House, Bayshill Road, Cheltenham, Gloucestershire, GL50 3AT.
DO YOU NEED EXTRA HELP?
If you would like this notice in another format (for example: audio, large print, braille) please contact us (see ‘How to contact us’ above).
