Client Care Policy

Carolyn Roberson Consulting delivers a client service based on the belief that every client is unique and every person is an individual.

This consultancy aims to provide an effective, results-oriented service based on a mutually stimulating working relationship.  

Carolyn Roberson will:

The consultancy’s 10 service promises are:

  1. Invest time (at the start of the relationship and on an ongoing basis) to understand the business, its priorities, its people and its objectives
  2. Provide written confirmation of discussions, meetings and project details
  3. Communicate clearly, concisely and in “plain English”
  4. Set out project details, timetables and estimated costs
  5. Provide regular project updates and management information at agreed points
  6. Acknowledge emails and return calls promptly
  7. Provide out of hours contact details
  8. Be proactive in managing each client relationship and in the delivery of services and information
  9. Conduct a debrief at the end of each project or at agreed intervals in a large project
  10. For ongoing clients, arrange for an independently conducted client satisfaction discussion to provide objective feedback.