Client Care Policy
CRC Consultancy (UK) Ltd. delivers a client service based on the belief that every client is unique and every person is an individual.
This consultancy aims to provide an effective, results-oriented service based on a mutually stimulating working relationship.
The consultancy will:
- develop and maintain an understanding of each client and the individuals within the organisation
- make time to find out about each client’s business goals, preferred ways of working and internal style and culture
- apply or adapt the 10 service promises below.
The consultancy’s 10 service promises are:
- Invest time (at the start of the relationship and on an ongoing basis) to understand the business, its priorities, its people and its objectives
- Provide written confirmation of discussions, meetings and project details
- Communicate clearly, concisely and in “plain English”
- Set out project details, timetables and estimated costs
- Provide regular project updates and management information at agreed points
- Acknowledge emails and return calls promptly
- Provide out of hours contact details
- Be proactive in managing each client relationship and in the delivery of services and information
- Conduct a debrief at the end of each project or at agreed intervals in a large project
- For ongoing clients, arrange for an independently conducted client satisfaction discussion to provide objective feedback.
